Principles of Service Delivery

Printer-friendly versionPDF version

In our service delivery we pledge to:

  • Serve  clients with dignity, courtesy and respect
  • Provide efficient and effective library and information service at all times
  • Adhere to ethical and professional service provision
  • Uphold transparency and accountability at all times
  • Exhibit the principles of natural justice at all times
  • Adhere to set international standards.